Terms & Conditions

Welcome to Dred Shed HQ.

These Terms & Conditions apply to the use of the Dred Shed HQ website and to appointments and services booked with Dred Shed HQ.

By booking an appointment with us, you agree to these Terms & Conditions.

1. About Dred Shed HQ

Business name: Dred Shed HQ
Business address: Chesterfield, Derbyshire [full address to be confirmed]
Email: jay@dredshedhq.co.uk
Telephone: +44 7770 662036

Dred Shed HQ provides professional hairdressing and barbering services.

2. Appointments

Appointments can be booked through the methods made available by Dred Shed HQ, which may include our website, telephone, social media or in person.

When making an appointment, please provide accurate contact information.

Appointments are reserved specifically for you and the time allocated to your appointment may not be available to another customer once booked.

Please check your appointment details carefully, including the date, time and service booked.

3. Appointment Deposits

Dred Shed HQ may require a deposit to secure certain appointments.

Where a deposit is required, the amount and any applicable conditions will be explained to you before or at the time of booking.

Deposits may be used to protect appointment time and cover reasonable losses arising from late cancellation or non-attendance.

We will not automatically retain a deposit in circumstances where doing so would be unfair or disproportionate.

Where an appointment is cancelled by Dred Shed HQ, or where you are entitled to a refund under applicable consumer law, the appropriate refund will be provided.

4. Cancelling or Changing an Appointment

We understand that plans can change.

If you need to cancel or rearrange an appointment, please give us as much notice as possible.

Our preferred cancellation notice period is 48 hours.

Appointments cancelled with sufficient notice will normally be rearranged without charge and, where applicable, the deposit may be transferred to the new appointment.

Where an appointment is cancelled with insufficient notice, we may retain some or all of any deposit paid, provided that this is reasonable and proportionate to the loss suffered by Dred Shed HQ.

Where possible, we will attempt to fill the appointment with another customer in order to reduce any loss.

Cancellation charges will not be applied where doing so would be unfair or disproportionate.

5. Missed Appointments / No-Shows

If you fail to attend your appointment without contacting us, this will be treated as a no-show.

A no-show may result in the loss of any deposit paid.

If repeated no-shows occur, Dred Shed HQ may require a larger deposit or full payment in advance before accepting future appointments.

Any such requirement will be explained to you before the appointment is booked.

6. Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we will do our best to provide the booked service.

However, if your lateness means that the full service cannot reasonably be completed without significantly delaying other customers, we may need to shorten, modify or rearrange your appointment.

If an appointment has to be cancelled because of your late arrival, our normal cancellation terms may apply.

We will always try to be reasonable and discuss the available options with you.

7. Service Times

Appointment times are estimates.

The length of a haircut, barbering service, colouring service or other treatment may vary depending on:

• Hair length and thickness.
• Hair condition.
• The complexity of the requested style.
• Previous colour treatments.
• Corrective work.
• Consultation requirements.
• Additional services requested during the appointment.

We will always aim to complete your service as efficiently as possible while maintaining appropriate standards of care.

8. Consultations

For certain services, particularly colour changes, restyles, corrective work or significant changes to your appearance, a consultation may be required.

We may recommend a consultation before proceeding with a service where we believe this is necessary to establish:

• Your desired result.
• Your hair history.
• The condition of your hair.
• Any previous colour or chemical treatments.
• The suitability of the requested service.

We reserve the right to decline or modify a service if we reasonably believe carrying it out could cause unnecessary damage to your hair or scalp.

9. Hair Colour Services

Hair colour results can vary between individuals.

The final result may be affected by:

• Previous colour.
• Box dye.
• Henna.
• Bleach.
• Chemical treatments.
• Hair condition.
• Natural hair colour.
• Hair porosity.
• Previous treatments.

Where appropriate, we may recommend a patch test and/or strand test before a colour service.

If a required test has not been completed within the required timeframe, we may be unable to carry out the colour service.

We cannot guarantee an exact colour result where previous colour or chemical treatments affect the hair.

10. Patch Tests

Where a patch test is required for a particular service, the test must be completed within the timeframe specified by Dred Shed HQ.

Customers must inform us of any previous reactions to hair products, dyes, chemicals or other treatments.

If a customer fails to disclose relevant information or does not complete a required patch test, Dred Shed HQ may refuse to provide the service.

11. Hair and Scalp Conditions

Please tell your stylist or barber about any known allergies, sensitivities, scalp conditions or previous reactions before treatment.

If we believe that carrying out a service may cause harm or irritation, we may recommend postponing or refusing the service.

We will always aim to act reasonably and in the interests of customer safety.

12. Children and Young Customers

Parents or guardians are responsible for ensuring that children attend appointments with appropriate supervision where required.

Where a service requires parental or guardian consent, this must be provided before the service begins.

Dred Shed HQ reserves the right to refuse a service where appropriate consent has not been provided.

13. Prices and Payment

Our current prices will be displayed or communicated before the service wherever reasonably possible.

Prices may vary depending on:

• Hair length.
• Hair thickness.
• Service complexity.
• Additional products or treatments.
• Additional time required.
• Corrective work.
• Services requested during the appointment.

If the price is likely to be significantly different from the original estimate, we will discuss this with you before proceeding where reasonably practicable.

Payment is due at the end of the appointment unless another arrangement has been agreed in advance.

We accept the payment methods advertised by Dred Shed HQ.

14. Additional Services

If you request an additional service during your appointment, we will explain any additional cost where reasonably practicable before carrying out the additional work.

Additional services may not always be possible if there is insufficient time available in the appointment.

15. Haircut and Style Satisfaction

We want every customer to be happy with their finished style.

If you believe that a service has not been carried out as agreed, please contact us as soon as possible so that we can discuss the issue.

Where appropriate, we may offer a reasonable opportunity to correct or rectify the service.

Nothing in these Terms & Conditions affects your statutory consumer rights.

Under UK consumer law, services must generally be carried out with reasonable care and skill.

16. Refunds

Refunds are considered on a case-by-case basis.

Where a service has been provided correctly and in accordance with what was agreed, a change of mind does not necessarily entitle a customer to a refund.

However, this does not affect your statutory consumer rights.

Where a service has not been provided with reasonable care and skill, or otherwise does not meet applicable legal requirements, you may have rights to a remedy, which can include repeat performance or an appropriate price reduction depending on the circumstances.

17. Products Purchased From Dred Shed HQ

Where Dred Shed HQ sells haircare or other products, those products will be subject to applicable consumer rights.

Products should be used in accordance with the manufacturer's instructions.

Customers should check product ingredients where they have known allergies or sensitivities.

If you believe a product is faulty, damaged or not as described, please contact us.

18. Customer Behaviour

We want Dred Shed HQ to be a welcoming and enjoyable environment for everyone.

We do not tolerate:

• Abusive behaviour.
• Threatening behaviour.
• Violence or intimidation.
• Harassment.
• Discriminatory behaviour.
• Deliberate damage to property.
• Unreasonable behaviour towards staff or other customers.

Where necessary, we reserve the right to refuse service or ask a customer to leave.

Nothing in this section affects a customer's legal rights.

19. Personal Belongings

Customers are responsible for their personal belongings while visiting Dred Shed HQ.

We recommend that valuable items are kept safely with you.

We will take reasonable care of customer belongings where they are placed in our care, but we cannot accept responsibility for loss or damage caused by circumstances outside our reasonable control.

20. Photographs and Social Media

Dred Shed HQ may use photographs or videos for promotional purposes where appropriate.

We will seek appropriate permission before using identifiable images of customers for promotional purposes where required.

Customers should not photograph or record staff or other customers without appropriate permission.

21. Website Content

We aim to ensure that information on the Dred Shed HQ website is accurate and up to date.

However, prices, services, availability, opening hours and other information may change.

We reserve the right to update or amend website content where necessary.

22. Intellectual Property

All Dred Shed HQ branding, logos, photographs, graphics, text and other original website content belong to Dred Shed HQ or are used with permission.

You must not reproduce, copy or commercially use our branding or website content without our written permission.

23. Website Links

Our website may contain links to third-party websites, including social media platforms and booking services.

Dred Shed HQ is not responsible for the content, availability or policies of third-party websites.

You should review the relevant third party's terms and privacy policy before using their services.

24. Privacy

We take your privacy seriously.

Personal information provided to Dred Shed HQ will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

• What information we collect.
• Why we collect it.
• How we use it.
• How long we retain it.
• Who we may share it with.
• Your rights regarding your personal information.

25. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function, while others may be used for analytics, preferences or marketing.

Where legally required, we will ask for your consent before using non-essential cookies.

26. Our Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of your statutory consumer rights.
• Any other liability that cannot legally be excluded.

Subject to the above, Dred Shed HQ will not be responsible for losses that could not reasonably have been anticipated or that arise outside the normal circumstances of the service.

27. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page.

Changes will normally take effect from the date they are published.

28. Complaints

If you are unhappy with any aspect of your experience at Dred Shed HQ, please contact us as soon as possible.

We would much rather have the opportunity to resolve an issue directly with you.

Telephone: +44 7770 662036
Email: jay@dredshedhq.co.uk

Please provide as much information as possible, including the date of your appointment and the service received.

We will review your complaint fairly and aim to respond within a reasonable period.

29. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you.

Any dispute will be dealt with by the appropriate courts of England and Wales, subject to applicable consumer protection legislation.

30. Your Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Where our services are provided to consumers, applicable consumer legislation may give you rights that cannot be excluded by contract.

These Terms & Conditions are intended to operate alongside those rights, not replace them.

31. Contact Dred Shed HQ

If you have any questions about these Terms & Conditions, please contact us.